Effective Date: September 1, 2025

This Privacy Policy explains how Journies AI Inc. (“we,” “our,” or “us”) collects, uses, shares, and safeguards personal information in connection with our artificial intelligence solutions for the hospitality industry. By using our products, services, or websites, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1. Hotel Operations Data
   • Guest service requests, housekeeping logs, maintenance records, and related operational data.
   • Staff schedules, training records, and performance data.

2. Guest Information (on behalf of hotels)

1. • Names, contact details, preferences, and feedback submitted to hotels.
   • Reservation details (dates of stay, room types, special requests).
   • Payment-related metadata (though we do not store full credit card numbers).

3. Employee Information (on behalf of hotels)

1. • Work schedules, timekeeping information, and task assignments.
   • Training completion and compliance records.

4. Technical Data

1. • IP addresses, device identifiers, and browser information when interacting with our platforms.
   • Usage logs, error reports, and AI system performance metrics.

2. How We Use Information

We use the information collected for purposes including:

• Hotel Operations Support: Automating scheduling, task assignment, and service fulfillment.
• Guest Experience Enhancement: Personalizing communications and improving service delivery.
• Training & Compliance: Ensuring staff complete required training (e.g., life safety, human trafficking awareness, cybersecurity).
• Product Development: Improving our AI models and operational tools.
• Legal & Security: Meeting regulatory obligations, detecting fraud, and maintaining security.

We will not use guest or employee personal data for advertising or unrelated purposes.

3. How We Share Information

We may share information as follows:

• With Hotels & Hospitality Partners: To provide contracted services.
• With Technology Vendors: For secure hosting, analytics, or support services.
• For Legal Compliance: When required by law, subpoena, or government request.
• During Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell personal information to third parties.

4. Data Security

We implement administrative, technical, and physical safeguards to protect data, including:

• Encryption of sensitive information.
• Role-based access controls for hotel staff and administrators.
• Regular system monitoring and vulnerability testing.

However, no system is 100% secure, and we cannot guarantee absolute security of transmitted information.

5. Data Retention

• Guest Data: Retained only as long as necessary to fulfill hotel operations and contractual obligations.
• Employee Data: Retained according to agreements with hotel clients and applicable labor regulations.
• Operational Data: Retained for analytics, training, and product improvement, in anonymized or aggregated form where possible.

6. Rights & Choices

Depending on your location, you may have certain privacy rights, including the right to:

• Access, correct, or delete your personal information.
• Restrict or object to certain processing activities.
• Request data portability (where applicable).
• Opt out of AI-driven personalization (subject to operational feasibility).

Requests may be directed to info@journies.ai. We will respond as required by applicable law (e.g., GDPR, CCPA).

7. International Data Transfers

As we work with global hotel brands, personal data may be transferred across jurisdictions. We ensure adequate safeguards, such as Standard Contractual Clauses, are in place for international transfers.

8. Children’s Privacy

Our services are intended for business use by hotels, not for direct use by children. We do not knowingly collect personal information from individuals under 16.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on our website with a revised “Effective Date.”

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Journies AI Inc. 

• Silicon Valley Office – 1177 Branham Lane, Suite 111, San Jose CA 95118, United States

Email: info@journies.ai